CURRENT PROCESSING TIME
All items are made to order unless otherwise specified. Please allow 2-3 weeks for your order to be made and prepared for shipment. Orders are often ready earlier and will be sent out as soon as completed. You will receive notification once item is shipped.
All major debit/credit cards are accepted as well as Paypal
Domestic U.S. orders are sent USPS. You will receive a shipping notification when your package is ready & your items will arrive in 2-9 days once shipped. If you are in a country that I don't currently offer a shipping option to, please email me at firstname.lastname@example.org to check availability.
International orders are shipped First Class Mail International. Ravel & Unravel is not responsible for payment of any duty or import fees.
I am not responsible for lost packages, damaged packages, or shipping delays caused by USPS. If you would like insurance on your package, please let me know and I will send you an invoice for the insurance amount.
CARE FOR KNITWEAR
Custom orders are taken on a case by case basis depending on order request and my current workload. Custom orders are not accepted September-January due to the busy holiday season.
If you received an item and it’s not what you were expecting, please contact me within 1 week of receiving your order to discuss return/exchange. The buyer is responsible for any return shipping, the item must be in new/unworn condition with tags attached.
Please Note: Sale & one of a kind items are non refundable
I try to accurately show the colors of each item, but please be aware that computer monitors vary in color display.
Due to the nature of my handmade items Ravel & Unravel is not accepting any wholesale orders at this time.